ATLANTA, Nov. 25, 2013 /PRNewswire/ — Corporate transport managers rated Delta Air Lines (DAL) No. 1 in this year’s Business Travel News Annual Airline Survey for a third year in a row. The airline ranked initial among all carriers in 9 of 10 categories scoring quite high in pivotal areas of a consult including: Value of Relationships with Account Managers and Sales Representatives; Quality of Airline Communications; and Networks, Airline Partnerships and Frequencies.
Earning a tip ranking for a third uninterrupted time puts Delta among a name organisation to hoard a survey’s tip respect in 3 uninterrupted years during a survey’s 16-year history. The latest publicity from a nation’s tip transport managers continues a movement Delta has built as a industry’s elite airline.
“Being concurred by a corporate business for a tough work and joining of a 80,000 worldwide employees is among a many critical approval we can receive,” pronounced Ed Bastian, Delta’s president. “We’ve fostered a enlightenment of harsh continual alleviation to a transport knowledge and we are committed to providing a business with an forlorn turn of tellurian service.”
“We honour Delta for being comparison by a Business Travel News subscribers to once again accept a tip respect in this year’s Annual Airline Survey,” pronounced Tim Reid, clamp boss – Group publisher, The BTN Group. “Delta’s opening in a annual consult clearly demonstrates that a efforts of Delta people over a final several years continue to be famous by attention professionals opposite all consult categories.”
The No. 1 ranking in a BTN Annual Airline Survey serve validates Delta’s attention care in surpassing patron expectations by being a first U.S. airline to concede patron use of unstable electronic inclination next 10,000 feet, introducing in-flight Wi-Fi 5 years ago, a Sky Deck during Delta Sky Clubs in New York-JFK and Atlanta this year, being a usually U.S. domestic conduit to offer personal, on-demand party during any chair on all long-haul general flights by a finish of 2013 and charity full flat-bed seating with direct-aisle entrance opposite a general widebody swift by mid-2014.
Delta’s operational opening information as tracked by a U.S. Department of Transportation by Sep 2013 illustrates a industry-leading efforts among vital domestic carriers. In 4 of a tip reported categories, Delta is top-tier in on-time arrivals, execution factor, container doing and patron complaints
The BTN Survey is voted on by corporate transport managers, who are pivotal influencers of business transport decisions. Participating airlines surveyed embody American, Southwest, United and US Airways.
Since 2010, Delta has invested billions of dollars in a patron knowledge including designation of full flat-bed seats on Delta’s widebody general aircraft, a new Terminal 4 during New York-JFK, Maynard H. Jackson Jr. International Terminal in Atlanta. Delta has also spent some-more than $100 million to expand, reconstruct and connect terminals C and D during New York-LaGuardia Airport. Additionally, business have seen Delta’s investment in a some-more than 50 Delta Sky Clubs via a system, energy poles during dozens of airports, mobile apps that embody comforts such as container tracking, and Wi-Fi on some-more than 800 aircraft.
Delta Air Lines serves some-more than 160 million business any year. Delta was named by Fortune repository as a many dignified airline worldwide in a 2013 World’s Most Admired Companies airline attention list, commanding a list for a second time in 3 years. With an industry-leading global network, Delta and a Delta Connection carriers offer use to 314 destinations in 58 countries on 6 continents. Headquartered in Atlanta, Delta employs scarcely 80,000 employees worldwide and operates a mainline swift of some-more than 700 aircraft. The airline is a first member of a SkyTeam tellurian fondness and participates in a industry’s heading trans-Atlantic corner venture with Air France-KLM and Alitalia. Including a worldwide fondness partners, Delta offers business some-more than 15,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. Delta is investing some-more than $3 billion in airfield comforts and tellurian products, services and record to raise a patron knowledge in a atmosphere and on a ground. Additional information is accessible on delta.com, Twitter @Delta, Google.com/+Delta and Facebook.com/delta.